At Johns House of Vacuums, we offer FREE Ground Shipping on all orders over $100 in the U.S. Please note, we do not ship to Alaska or Hawaii. Orders are dispatched promptly, and shipped from our Kennett Square location, with standard delivery estimated between 5-7 business days. We primarily use USPS and UPS for shipping. If you require FedEx, please contact us before your order ships.

21We understand that sometimes returns are necessary. To initiate a return, please request a return authorization number (RA#) within 15 days of your order date. Ensure the product is returned in NEARLY new, resalable condition with all original packaging. Returns must be received within 10 days of RA# issuance. Note that certain items, such as used vacuum cleaners and opened filters, are non-returnable. A restocking fee of $100 will apply to ALL vacuum returns over $500, and a restocking fee of $200 will apply to all returns over $750. Please allow up to 10 days for your refund to process.

At Johns House of Vacuums, we are committed to ensuring your satisfaction with our products. Each product comes with a specific warranty period, which varies by manufacturer and model. To access warranty services, please visit an authorized warranty center. If you need assistance locating a center, our team is ready to help. Should you choose us as your warranty provider, we would be honored to assist. Please note that shipping costs for warranty services will require credit card information.

Upon receiving your order, please verify all items are present and in good condition. If any items are missing or damaged, report them to Johns House of Vacuums within 48 hours of delivery. This ensures prompt resolution and prevents any delays in addressing your concerns.

Orders for large commercial equipment cannot be canceled once they are in the manufacturer’s possession. These orders are processed within 24 hours and may take up to 21 days to ship due to custom manufacturing.